Complaints

Any Unitholder dissatisfied with the service provided by Mayne in relation to the Trust may complain to Mayne in the first instance by phoning (02) 6622 4236.

A Disputes Resolution Officer handles complaints in the first instance which if not properly resolved, are referred to the Complaints Committee.

Mayne is a member of the Australian Financial Complaints Authority (AFCA), an external complaints resolution scheme approved by ASIC to handle any complaints that may have not been able to be otherwise resolved. Contact details for AFCA are 1800 931678 or info@afca.org.au.


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